Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HughesNet® brand.

HughesNet is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.

Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.

Satellite Internet Service Provider

The company headquarters are in Germantown, Maryland. As a wholly owned subsidiary of Hughes Communications, Inc. (NASDAQ:HUGH), the company has many sales and support office locations throughout the world.

Hughes operates several Network Operations Centers that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to Hughes’ satellites.

All of Hughes’ Network Operations Centers are staffed by qualified engineers to provide professional and reliable customer support. Any disruptions to your satellite Internet access are handled by our Customer Care and Technical Support staff through our Customer Care Website.

Learn more about HughesNet Business Solutions and Hughes Worldwide or sign up today for high-speed satellite Internet service for your home.

COMMITMENT TO QUALITY

  At Hughes, quality is our first concern. We make it our mission to:
* Set the standard for excellence in our industry
* Earn the respect of our customers and suppliers throughout the world
* Satisfy customers by meeting their needs and exceeding their expectations
* Deliver error-free, competitive products on time and services second to none
* Ensure that every job is done right the first time, every time.

A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home.* This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural broadband Internet services.

Of course, many people living in rural areas access the Internet through dial-up phone lines—a frustrating and slow experience. With a dial-up Internet connection it can take almost a minute (sometimes longer) for certain Web pages to load on your screen. Sometimes images and documents cannot be accessed at all because of a slow dial-up connection. Plus, using dial-up as your rural Internet connection ties up your phone line.

Rural Broadband Internet Access

HughesNet® is your solution. With rural satellite Internet, slow or no Internet access is a thing of the past. Now, no matter where you live in the contiguous United States—rural area or urban area—you can have high-speed Internet access like you’ve never had before. And you'll finally be able to surf the Internet without tying up your phone lines.

When you order HughesNet for your rural Internet access, a certified HughesNet installer will visit your home and install the Internet service. Installation includes affixing a satellite dish (antenna) to the roof of your home in a south-facing direction and connecting your computer to a satellite modem. It doesn't matter where you live. Your home can be connected to broadband Internet—even in rural areas!

Choosing the right HughesNet service plan and signing up for rural Internet access is simple. Order online or call us today so you can begin surfing at high speeds!

www.pewinternet.org/~/media/Files/Reports/2006/PIP_Rural_Broadband.pdf.pdf

With HughesNet® you can have broadband satellite Internet access in your home regardless of where you live and without tying up your phone lines. Order HughesNet and a certified HughesNet installer will visit your home to install a satellite dish and modem. This will give you broadband satellite Internet access from your home computer.

What Does Broadband Mean?

Simply put, broadband means high-speed Internet access. To understand it more specifically, you have to think in terms of data transmission or the amount of time it takes to send messages from your computer to another computer. In other words, how long does it take for you to download information from a Website?

A typical dial-up Internet connection allows for data transfer of 56 kilobits a second. This is a slow data transfer rate. A broadband satellite Internet connection provides a data transfer rate of up to five times that much.

With download speeds from 1 megabit per second to 5 megabits per second , a broadband satellite Internet connection from HughesNet provides faster download times of images and documents, and the capability of viewing more online information at one time without frustration or interruptions in service.

With a high rate of data transmission, broadband satellite Internet users are able to receive information and post information online at high speed. All of this can be done with increased download speeds with HughesNet.

Understanding Broadband Satellite Internet

Broadband satellite Internet has several parts. When you make a request using your computer (let's say you want to read the news on your favorite news Website), your computer sends that message through your satellite modem to the satellite dish attached to your home. Next, the message is sent to the satellite and back down to the HughesNet Network Operations Center (NOC). The NOC then contacts the Website (news site) and sends all that information back to your home computer following exactly the same path it used to send the data in the first place.

It's a pretty amazing technological feat, and it’s all made possible at the speed of light.

All data transmission is sent at the speed of light—186,000 miles per second. Even though the satellites could be as far away as 22,000 miles, transmission usually takes only 500 to 900 milliseconds to travel back and forth.

That's not even a blink of the eye.

Understanding broadband satellite Internet access isn’t easy, but using it in your home is made easy through HughesNet, your broadband satellite Internet service. Are you ready to free up your phone lines and finally have the broadband satellite Internet access you deserve? Select your satellite Internet plan today.

For the home user, there are various high speed Internet options with HughesNet®. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.

Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the ElitePremium plan may be the best option for you with its high speed Internet download speed of up to 5.0 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Home plan may meet your needs with a download speed of 1.0 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.

Satellite Internet Connection Technology

In order to have a satellite Internet connection in your home, you will need to have a satellite dish (antenna) attached to the roof of your home and a satellite modem connected to your home computer.

The satellite and modem technology is provided to you by Hughes and is installed by a certified installer at a time that is convenient for you. Inside your home, the installer needs to connect the satellite modem to your personal computer. The connection enables you to have that fast satellite Internet speed that won't tie up your phone lines.

To learn more about satellite Internet speed or sign up for a satellite Internet connection, visit the Plans and Pricing page to place your satellite Internet order.

Hughes is able to offer high-speed Internet service via satellite for homes all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions.

With HughesNet®, you can receive Internet by satellite. The Internet connection reaches your personal computer via a satellite that communicates with your dish and modem through the Hughes Network Operating Centers (NOC).

Once you sign up for HughesNet, a certified installer will contact you to set up a time to come to your home and install your satellite Internet system. The system contains a satellite dish and modem. The satellite dish is small enough to be attached to your home in a south-facing direction. Find out what to expect at installation.

The satellite dish needs to face south because most satellites are positioned in space near the earth's equator. Depending on where your home is located, these satellites could be as far as 22,000 miles away, but because Internet via satellite is so technologically advanced this distance hardly makes a difference, even with rural Internet connections.

Latency as a Result of Internet by Satellite

Although it takes less than a second to send data to and from your satellite Internet system, there is a small delay that is referred to as latency. This is customary with any satellite feed, even Internet via satellite, and it doesn't affect most Internet usage. However, users are discouraged from participating in certain video games, like multi-player “twitch” games for example, because the latency does cause a delay.

This is similar to the delay you may have experienced when using a cell phone. In most cases, latency isn’t apparent while surfing online. Once the technology is set up in your home, connecting to the Internet via satellite is simple.

With a broadband satellite Internet connection from Hughes, you can have high-speed Internet access regardless of where you live and without using a phone line.

Sign up for a Satellite Internet System or by calling toll-free: 866-765-3251

Some people may be hesitant to subscribe to satellite Internet because of myths they’ve heard – or because they are unaware of the convenience and quality offered by satellite broadband providers.

Myth #1 – Satellite Internet service providers don’t cater to rural residents.

Hughes offers satellite Internet everywhere in the contiguous United States, including rural areas. Hughes is a reliable satellite broadband provider that supplies high-speed Internet service in areas where cable and DSL are not always available.

Myth #2 – The satellite dish must be attached to a roof.

Although 97% of the time satellite antennas are attached to the roof of a home, satellite Internet service providers don’t always require it. A HughesNet-certified installer is able to determine where on (or near) your home the satellite should be mounted.

Myth #3 – Using Satellite Internet ties up your phone line.

HughesNet® delivers high-speed Internet access over satellite – not over your telephone line – so you can talk on the phone and surf the Web at the same time. That can save you money by eliminating the need for a second phone line.

Myth #4 – Satellite Internet equipment is big and complicated.

The eight-foot wide satellite dishes from the 1980s are a thing of the past, at least when it comes to the satellite dishes provided by most broadband providers. Residential customers of HughesNet only need a computer, modem, two coaxial cables, and the satellite antenna. The antenna is just .74 meters wide.

Myth #5 – When it is cloudy, satellite Internet doesn’t work.

Your satellite Internet connection is not affected by most clouds. Satellite Internet from HughesNet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact HughesNet Customer Care and Technical Support staff.

One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.

In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:

* Five or more email accounts each with up to 2 GBs of storage space
* Spam and virus protection
* Blog creation tools
* Customizable Web portal where you can access news, information, and all your favorite Websites in one place
* Online account management
* 24/7 Technical and Customer Service support

Benefits of choosing HughesNet as your high-speed satellite Internet service

The HughesNet Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it’s easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.

In addition to these account management tools, the Hughes’ Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with Hughes about your service, the HughesNet user-friendly customer portal allows you to contact the HughesNet Customer Care and Technical Support staff 24/7. There are three easy ways to contact us:

* Via live chat and with a support representative
* Email HughesNet and receive a response within 24 hours
* Call us at 866-765-3251

Whichever method of contact you choose, a Hughes’ team member is always available—just like our high-speed satellite Internet service.

Because of advancements in technology, Hughes is able to offer high-speed Internet via satellite to almost anyone in the United States. As a satellite ISP provider, Hughes is dedicated to supplying reliable satellite Internet connections for customers. Since many Hughes customers live in rural areas where cable and DSL are not available, HughesNet is one of the only high-speed Internet options available. Hughes takes pride in offering reliable high-speed Internet to those who wouldn’t normally have this option.

Definition of terms for high-speed & satellite Internet

As a satellite Internet ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.

56K line – Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.

Bandwidth – This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called “broadband” or “high-speed Internet.”

Bit – A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.

Broadband – Broadband refers to an Internet connection with download speed in excess of 768 kilobits per second.

Dial-up – This term refers to an Internet connection through a home telephone line.

DSL (digital subscriber line) – Allows user to access the Internet by way of existing telephone lines.

Ethernet – A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.

Firewall – Software that protects your computer network from outside users.

High-speed Internet option – An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.

IP (Internet protocol) – Programming language that serves as the backbone of the Internet. “IP” is short for “IP address.”

IP Address – Every computer has its own IP number, which acts as the computer’s identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.

ISP (Internet Service Provider) – Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.

Kilobit – 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).

Megabit – One million bits

Modem – A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.

Satellite dish – An antenna affixed to a structure that sends and receives data. Home satellite users typically receive Internet access or television via satellite.

Satellite Internet – Using a modem, coaxial cables, and satellite dish, computer users are able to access high- speed broadband Internet.

Satellite ISP provider – An Internet service provider that offers a satellite Internet connection to homes or businesses. A satellite ISP provider is particularly beneficial for rural residents.

HughesNet customers only need an antenna and modem to access the Internet via satellite. Satellite Internet connections are easy with HughesNet.

It doesn’t matter if your home computer is a laptop or desktop or whether you operate on a Windows® or Macintosh® system. Satellite Internet connections are available to HughesNet home users no matter where you live in the contiguous United States. The only piece of equipment you need to provide is your own computer.
HughesNet modem HN9000 You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.

A HughesNet-certified installer will bring the equipment to your home and install the device with a power supply near your computer.

HughesNet coaxial cable As a standard part of HughesNet, Hughes will install two 100-foot coaxial cables to allow your home Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.

HughesNet satellite dish The satellite dish, also called an antenna, will be installed to the roof of your home or on your property using mounting brackets. A radio will also be installed near the satellite dish.

Internet access via satellite

Hughes provides reliable Internet access via satellite to customers all across the U.S. Learn more about how satellite Internet works or call us with any questions at 866-765-3251

HughesNet works very well as a broadband alternative in states with a high percentage of rural households. Many states are largely rural with very little broadband connectivity outside of urban areas. Other states have a higher percentage of households with cable or DSL, but still lack broadband connectivity in certain unserved areas. Read about how HughesNet Internet by satellite works.

For information on HughesNet in Alaska, call Alaska Satellite at 1-888-396-5623

For information on HughesNet in Hawaii, call Dish Hawaii at 1-808-929-7233 or visit www.dishhawaii.com.

What is the Fair Access Policy?
To ensure fair Internet access for all HughesNet® subscribers, Hughes maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. Hughes assigns a download allowance to each service plan of the amount of data that may be continuously downloaded within a 24-hour period. Subscribers who exceed their plan’s download allowance will experience a temporary reduction of speed, though they will still be able to handle casual browsing.

How does the Fair Access Policy work?
The policy is implemented automatically by monitoring your usage over a rolling 24-hour period. Each HughesNet service plan is assigned a Download Allowance. The Download Allowance is the amount of data (in bytes) which can be downloaded by a subscriber without restriction within a rolling 24-hour period. As you download at a high rate, your allowance will be depleted. During periods of low use, your remaining Allowance will slowly recover. When your usage over the past 24 hours exceeds that allowance, you will enter the Recovery Zone, and your download speeds will be reduced. During the Recovery Zone, your Download Allowance is slowly replenished, and after approximately 24 hours, your download speed will be restored. If you continue to use your service to download in the Recovery Zone, it may take more than 24 hours for your Allowance to be replenished and your speed to return to normal.

Who is affected by the Fair Access Policy?
Some users consume much more bandwidth than the average user, and they will experience reduced download speeds as a result of exceeding their Download Allowance. You may be surprised to find that the top 1% of users download 9 times more than the average user. By providing a Download Allowance, more of the shared bandwidth is made available for everyone to use. Most users will have a better experience as a result of the Fair Access Policy.

How can I manage how my download usage?
HughesNet offers a free Status Meter. This can be downloaded at HughesNet Tools. The Status Meter is a small application that resides in your system tray (Windows) or Dock (Mac OSX) and monitors your Download Allowance. If you exceed your allowance, the Status Meter will alert you right away and provide one-click access to the HughesNet Restore Tokens site, with options to reset your daily allowance and get back up to speed instantly. You will be able to see your remaining allowance in real-time, so you’ll know how much data you have left.

What is the Restore Token?
Sometimes you might want to reset your allowance without waiting for the Recovery Zone to end. For these occasions, we provide easy access to Restore Tokens – a service that instantly resets your Download Allowance and lifts the speed restriction.

Each HughesNet subscriber receives one complimentary Restore Token each month on his or her billing date. You can use this free Token any time you exceed your Download Allowance. You can also purchase additional Tokens throughout the month, priced based on your plan’s Download Allowance.

Online activities such as viewing Websites, checking email, watching video clips or similar short streaming media, and automatic software updates are unlikely to cause you to exceed the Download Allowance.

Typically, on the Home plan, to reach your Download Allowance in a 24-hour period, you would have to download any of the following:

• 67 photos (at 3 MB each)
• 50 songs (at 4 MB each)
• 10 video clips (at 20 MB each)

Does the Fair Access Policy apply to uploads or downloads?
Currently, the Fair Access Policy applies only to downloads – that is, data that you receive from the Internet. Uploads, for example sending photos in your email, are not counted against your Download Allowance.

What activities may cause a subscriber to exceed their Download Allowance?
Some activities are more likely to exceed the Download Allowance and trigger the application of the Fair Access Policy. Several examples are listed below:

• Full-length movie or video downloads (e.g., Netflix streaming movies)
• Downloading very large files (i.e., file sizes that are close in size to the download allowance of your service plan)
• Peer-to-peer (P2P) file sharing programs such as Napster, Kazaa or LimeWire
• Continuous downloading or viewing streaming media content such as audio or video programming
• Hosting of server devices such as email, FTP or Web servers
• Hosting computer applications such as Web-cam feeds
• Internet-based PC backup services that archive your data on a central server
• Extensive downloading of attachments from Usenet Newsgroups (NNTP)
• Use of BitTorrent applications

Excessive downloading or use of the services described above may cause subscribers to exceed their Download Allowance and have their download speed reduced under the Fair Access Policy.

Note that all data downloaded to your PC or PCs will count against your Download Allowance. We encourage you to take a close look at the software you install and understand how it will use your Internet connection.

What will my Internet access be like in the Recovery Zone?
During the Recovery Zone, when your Download Allowance is exceeded, you will experience reduced download speeds for about 24 hours. During this period, your HughesNet service can still be used for activities such as Web browsing and viewing emails, but speeds will be significantly slower than your standard plan rate.

If I exceed my Download Allowance, what should I do?
Minimize your heavy bandwidth activities. If you continue to download heavily during the Recovery Zone, the period will be extended. If you frequently exceed your Download Allowance, or if you find that your Download Allowance is too small for your needs, you might consider upgrading your service plan. Or, to get the most out of your service, you can schedule large downloads to occur during the Download Zone using a Download Manager.

How do I verify whether I have exceeded my Download Allowance?
You can track your past usage and Fair Access Policy status by going to www.myHughesNet.com, clicking on Customer Care, then clicking on the Check My Usage link in the Resources section.

What is the Download Zone?
The Download Zone is the off-peak hours of the day, when you can download data at full speed without counting against your Download Allowance. The hours of use start at 2:00 am and end at 7:00 am, Eastern Time.

Why was the Download Zone implemented?
This period has been provided for HughesNet subscribers to schedule the downloading of automated updates or to download other large files.

Are there any limitations to what I can do during the Download Zone?
Yes. Download speeds are not guaranteed during these hours and the HughesNet Acceptable Use Policy is still in effect.

What do you recommend I do during the Download Zone?
We recommend that you automatically schedule your system updates during the Download Zone. If you install HughesNet Tools, your Windows Updates will automatically be scheduled for this period. You can also use a download manager software application to automatically schedule large file downloads to occur during the Download Zone.

If I have exceeded my Download Allowance, will using my service during the Download Zone extend the duration of my reduced download speed?
No, downloading during the Download Zone will not extend the Recovery Zone.

What will happen if I'm in the middle of a large download at the onset of the Download Zone?
If your speed is reduced at the start of the Download Zone, your download speed will return to your normal plan rate, and the downloaded data will not increase your recovery time. If your speed was not reduced (that is, you had not exceeded your Download Allowance), your usage during the Download Zone will not be counted toward your Download Allowance.

What will happen if I'm in the middle of a download at the end of the Download Zone?
If you were over your Download Allowance at the start of the Download Zone, your download speeds will be reduced again at the end of the Zone. If you were not over your Download Allowance, then the usage during the Download Zone will not count against your allowance, but the portion of the download that occurs after the Zone ends will begin to count against your Allowance.

Can I still use the Download Zone if I have already exceeded my Download Allowance?
Yes – during the Download Zone, all users may download without any speed restrictions, subject to your plan’s rate and available capacity.

• Note: For Recovery Act Funds Customers: To be eligible for the Recovery Act Funds, your home must be in an area without other broadband options available to you (including wireless high-speed Internet, cable Internet, and DSL.) You will be asked to sign an agreement at the time of installation that confirms you are unable to receive wireless high-speed Internet, cable Internet, or DSL at your address where you wish to receive service.
• The HughesNet satellite modem (Indoor Unit or IDU) with power supply – connected to your computer with a HughesNet-supplied LAN cable.
• A HughesNet satellite antenna (dish), radio, and mount. The antenna will be located:
  • With a clear line of sight to the southern sky.
  • At least 5 feet off the ground so that it is out of reach of small children.
  • So that it is accessible with a 25-foot ladder for quick and easy servicing should it ever be required. Usually on the first level of the residence.
• Up to 125 feet of RG6 Dual Coaxial Cable
  • Run outside from the antenna to the HughesNet modem.
  • Through a single exterior wall penetration to an adjacent interior wall.
  • Terminated on the inside wall with a two-connector faceplate.
• A grounding block is provided and the entire system grounded to an NEC-approved bonding point.
• All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

What n on-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding.

• Wireless or hard-wired network routers.
• Configuration of your computer(s) to work with a wireless or hard-wired network router.
• Major customization on your HughesNet system that would require the installer to
  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the HughesNet system.
• Multiple site surveys requiring more than the installation visit to determine possible HughesNet dish locations

I’ve placed my order – what happens next?

A professional installer will call you within 3 business days of your order.

What if I don’t hear from them?
If you have Internet access, visit our order inquiry site. This site provides the contact information for your assigned installer and distributor. If you do not have Internet access, call toll-free: 866-765-3251

Who is my assigned installer?
If you provided an email address at the time of order, we will send you an email with the contact information for your installer and distributor.

Can I install it myself?
No. The FCC mandates that all installations are completed by a certified professional installer.

What if I need to change my appointment? Contact your installer directly to reschedule.

• Plan for your installation.
• Think about where you want the modem installed in your house (next to your computer)
• Verify that your computer is compatible. Minimum requirements are:
  • Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and
  • Network capability (10/100 Ethernet pre-equipped)

Where is the satellite dish installed?
In a location on the roof of your home that has both a line of sight to the southern sky and is accessible with a 24-foot ladder for quick and easy servicing.

Do I need to be at home during the installation?
Yes. There are often several locations where the satellite dish can be installed. The installer needs your help to select the best location for you.

How long does it take?
Approximately 4 hours.

What’s a “clear view of the southern sky”?
The satellite dish mounted at your home must be able to “see” the satellite that’s positioned in the southern sky without trees, buildings, or barriers in the way. This “clear view” is needed so that you can send and receive information.

Why does my modem look different from my neighbor’s modem?
The modem may look different depending on which satellite it communicates with. All modems come with a minimum 24-month limited service warranty.

What is included with a standard installation?

• Note: For Recovery Act Funds Customers: To be eligible for the Recovery Act Funds, your home must be in an area without other broadband options available to you (including wireless high-speed Internet, cable Internet, and DSL). You will be asked to sign an agreement at the time of installation that confirms you are unable to receive wireless high-speed Internet, cable Internet, or DSL at your address where you wish to receive service.
• The HughesNet satellite modem (Indoor Unit or IDU) with power supply – connected to your computer with a HughesNet-supplied LAN cable.
• A HughesNet satellite antenna (dish), radio, and mount. The antenna will be located:
  • With a clear line of sight to the southern sky.
  • At least 5 feet off the ground so that it is out of reach of small children.
  • So that it is accessible with a 25-foot ladder for quick and easy servicing should it ever be required. Usually on the first level of the residence.
• Up to 125 feet of RG6 Dual Coaxial Cable
  • Run outside from the antenna to the HughesNet modem.
  • Through a single exterior wall penetration to an adjacent interior wall.
  • Terminated on the inside wall with a two-connector faceplate.
• A grounding block is provided and the entire system grounded to an NEC-approved bonding point.
• All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

What non-standard installation items are not covered?
Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding.

• Wireless or hard-wired network routers.
• Configuration of your computer(s) to work with a wireless or hard-wired network router.
• Major customization on your HughesNet system that would require the installer to
  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the HughesNet system.
• Multiple site surveys requiring more than the installation visit to determine possible HughesNet dish locations.

Get Installed
On the agreed-upon date and time, the installer will arrive with all of the equipment needed to get your HughesNet service connected. He will complete your installation and make sure you are up and running before he leaves your home.

HughesNet® lets you connect your computer to the Internet whether you are running a Windows® or Macintosh® operating system. In order to ensure you get the most out of your Internet experience, HughesNet has developed these minimum requirements:

• Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and
• Network capability (10/100 Ethernet pre-equipped)

Yes, you can connect multiple home computers and laptops to a single HughesNet® Internet connection. Home networking equipment may be required and is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (HUGHES is not responsible for home network configuration or management).

Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

HughesNet® Home and Professional service is available for non-mobile (fixed) locations. To receive mobile high-speed Internet service, please contact one of the following Value Added Service providers:

• Mobile Satellite Technologies www.mobilsat.com 757-312-8300
  
  
• MotoSAT www.motosat.com
  
  
• Ground Control www.groundcontrol.com 1-800-773-7168      
  
  

No, you will not be billed until the day you are installed and your HughesNet® service is activated. On that day, your first bill will likely include: HughesNet equipment (satellite modem and dish), standard installation by a professional installer*, monthly service fee (customers are forward or advanced billed for service), optional services (if selected at time of purchase), and any applicable taxes.

Initial orders must be made via a valid credit/debit card. After the initial order, you may elect to receive a monthly invoice for an additional fee of $5.

*Additional fees for non-standard installations will be charged and paid directly to the professional installer at time of installation.

If you are a “Powered By” or VAR end user, please contact your billing provider.

For HughesNet® Technical Support or Customer Service, please log on to www.myHughesNet.com where you can chat with our technical support staff, check your usage, test your satellite speed, or browse our online help files. This site will also enable you to view your account status, online invoices, and activity history. Telephone Customer Service and technical support is also available toll-free at